Delivery method and delivery times
- All orders are dispatched using PostNL. The delivery charge you pay depends on the weight of the package and its destination. Delivery times vary from one country to another. Please note that the stated delivery times exclude the time required to fill your order, for which you should allow an additional two to four working days. Full information about delivery charges and delivery times can be found here.
- If you have a query, please check the Frequently Asked Questions (FAQs) to see if your question has already been answered. If not, feel free to contact the Customer Service department by sending an email to firstname.lastname@example.org
China helpdesk: email@example.com
- Your order will be filled once we have received payment. Further information about the various payment options can be found here.
Our product range
- We like to cater to all tastes and therefore try to offer the widest possible choice of products. If you are looking for an item which is not listed, please let our customer service know via firstname.lastname@example.org We shall do our best to help.
How this site works
- You can start to shop immediately. Browse the various supermarket ‘shelves’ and click on a product to add it to your shopping cart. The cart is merely a reminder of the items you have selected: you can remove items or change the quantity required at any time before confirming your order. As you shop, you will see a ‘running total’ of both the total price and the total weight of the items in your shopping cart on the right of the screen. Once you have finished shopping, click on Checkout. We now ask you to register an account so that we know where to send your order confirmation to. You can also opt to receive our regular newsletter. Having completed all required fields, set a password. You will then be able to log in to the site very quickly next time. You will now see the Payment screen. Select the required delivery address and your preferred payment method. A full list of the items then appears for you to check. If everything is correct, click on Confirm. Within a few minutes, you will receive a confirmation e-mail with a full list of the products you have just ordered.